privacy policy

Introduction Paper x Pastel values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, interact with our services, or purchase our hand-painted art and stationery. By using our site and services, you agree to the terms described in this policy.

Information We Collect

Information you provide directly: When you create an account, place an order, subscribe to our mailing list, contact us, or otherwise communicate with Paper x Pastel, we may collect personal details such as your name, email address, billing and shipping addresses, phone number, and payment information.
Transaction and order information: Purchase history, order details, shipping status, and related customer service records.
Content you submit: Any messages, reviews, artwork submissions, or other material you share with us.
Automatically collected information: When you visit our website, we may collect technical data such as IP address, browser type and version, operating system, device identifiers, pages viewed, referral URLs, and browsing behavior on our site.
Cookies and similar technologies: We use cookies, web beacons, and similar tools to remember preferences, analyze usage, and tailor your experience. You can manage cookie preferences via your browser settings or our cookie controls where provided.

How We Use Information We use personal information for purposes including:

Fulfilling orders: Processing purchases, managing payments, shipping products, and handling returns or refunds.
Account management: Creating and maintaining user accounts, verifying identity, and providing customer support.
Communication: Sending order confirmations, shipping updates, transactional notices, and responses to inquiries. With your consent, we may send promotional emails and newsletters; you can opt out at any time.
Personalization: Improving and customizing your experience on our site, such as recommending products or remembering preferences.
Analytics and site improvement: Analyzing usage to understand trends, improve site functionality, and develop new products and features.
Fraud prevention and legal compliance: Detecting and preventing fraud, enforcing our terms, and complying with legal obligations.

Sharing and Disclosure of Information We may share personal information with:

Service providers and vendors: Third parties who help with payment processing, order fulfillment, shipping, email delivery, marketing, analytics, and IT hosting. These partners are authorized to use data only as needed to provide services to us.
Legal and safety reasons: When required by law, to respond to legal requests, enforce our policies, or protect the rights, property, or safety of Paper x Pastel, our users, or the public.
Business transfers: In connection with a merger, acquisition, reorganization, bankruptcy, or sale of assets, personal information may be transferred to a successor entity under applicable law.
With your consent: We may share information for other purposes when you agree to it.

Data Retention We retain personal information as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or de-identify it in accordance with applicable laws.

Your Choices and Rights

Access and correction: You can review and update your account information by logging into your account or contacting us.
Marketing preferences: You may opt out of promotional emails at any time using the unsubscribe link in the emails or by contacting customer support.
Cookies and tracking: You may disable cookies through your browser settings; however, disabling cookies may affect site functionality.
Deletion and data requests: Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact us and we will respond in accordance with applicable law.

Security We implement reasonable physical, technical, and administrative measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure; while we strive to protect your data, we cannot guarantee absolute security.

Third-Party Links Our website may contain links to third-party websites, plug-ins, or services. We are not responsible for the privacy practices of third parties. Review the privacy policies of any third-party sites you visit.

Children’s Privacy Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

International Transfers If you are located outside the country where our servers or service providers operate, your personal information may be transferred to and processed in countries with different data protection laws. We take steps to ensure appropriate safeguards are in place.

Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on our website and indicate the effective date. Continued use of